The Gourmet is an E-commerce business that focuses on delivering the
best wine products for wine lovers in Australia based on their tastes.
However, The Gourmet faces a lot of customer emails regarding questions
and issues for orders and products.
With the influx of customer inquiries, The Gourmet staff found it difficult to
respond in a timely manner.Their staff needed to provide a seamless and
personalised experience for their customer service in order to increase