Should Law Firms Use Chatbots Rather Than Mobile Forms?

July 25, 2019

You may have noticed that Chatbots are replacing mobile contact forms. The trend is not limited to retailers, airlines and hotels. It is also taking place on law firm websites. Should law firms abandon mobile forms and go entirely to Chatbots? Mobile forms may still have a place, especially on law firm sites, where the

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Why salespeople should not fear AI

July 18, 2019

Concerns about sales professionals being automated out of a job are still commonplace, but artificial intelligence is vital to navigate an increasingly complex customer journey. Ex-prime minister David Cameron has taken a job at Affiniti, one of the world’s largest artificial intelligence companies, which specialises in the use of AI in sales. As chair of the company’s

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AI, Martech and Customer Experience – The Way of Marketing

July 4, 2019

“Most brands only use 20% of the tech stack they pay for … you have to question whether our money is being best spent in that area. That is something I found was really missing from the Palais this year.” – Australian marketer in Cannes   1. How to touch your customers, in a good way

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Chatbots #1 – Ways To Use AI in Marketing 2019

June 27, 2019

61% of marketers declare that Artificial Intelligence (AI) is the most critical element of their data strategy. Marketing is a fast-paced discipline. If you want to succeed in it, you must stay at the bleeding edge of new breakthroughs. By 2020, 85% of customer relations will be automated. You, therefore, need to position your brand to stay competitive.

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Tips for improving chatbot design and functionality

June 14, 2019

Chatbots are aiding business to automate services and customers are becoming more familiar using them. However, to derive maximum business efficiency, chatbots can be better designed according to a leading expert. When building a chatbot, the overriding aim is to develop a system that closely replicates and simulates human conversation, while driving engagement and customer satisfaction.

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What You Need To Know About Chatbots

June 6, 2019

  According to BI Intelligence, about 80% of businesses will use chatbots — which are applications that engage in interactive conversation using natural voice or text – by 2020. Juniper Research also forecasts that this technology will save businesses about $8 billion annually by 2022. “Due to advancements in AI technology, natural language processing and

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