Artificial Bots – Frequently asked questions – FAQ’s
What makes a bot intelligent?
A Intelligent bot reads the text entered by a human with the goal of understanding the intention and answering accordingly
How smart is it?
We call our bots University qualified at birth, so it comes pre – programmed with loads of smarts – as the bot is trained it will learn more and become smarter
How does it use AI?
Behind the bot is a “brain” purpose build to provide its smarts to the bot – this is a 3rd party platform usually, currently we use google
Is there a human behind it?
Yes of course, humans are there for 3 main reasons:
- Training – monitoring the chat to ensure the bot stays on track to respond with the correct terms that resolve the task. If the bot is unsure what has been said therefore how to answer we pass the chat over for human intervention
- For hand off when the consumer moves to a more complex stage
- When the consumer asks for one
It will be a very long time till the bots replace the humans in marketing
What is the key role of the bot?
Is to help respond to mundane questions from consumers so the humans can focus on more important tasks
What else are bots called?
- Virtual Agents
- Digital Assistants
Why do businesses use bots?
Mainly to keep the humans performing more important tasks – as humans are expensive they need to produce commercial results normally.
What are the main types of AI bots?
We have developed 3 major Virtual
What are the key features of an AI bot?
- Conversations mediums – off site
- Mobile messaging
- Conversational mediums – on site
- Messengers – fb, WhatsApp, WeChat, slack
- Data collection for record keeping
- Scripted for compliance
- Analytics – tracking and reporting
What are the key benefits of an AI bot?
- Bots can run 24/7 to provide around the clock support to match human expectations
- Use conversational text, so this eliminates issues in voice such as tone and accents
- Cost effective
- Only need training once – they have a very good memory
What are some of the limitations?
Quite a few – the training process is very extensive it is like learning a new language each new product or service. Predicting how humans behave is very challenging – we are doing our best, please bear with us!!!
What type of bots are there?
We have focused on 3 key areas:
- Virtual Sales Agents – are trained in sales language and tactics
- Virtual Customer Service Agents – are trained to provide you the information you need for the product or service you have purchased
- Virtual Concierge – an agent that makes recommendations and helpful guides
How much does it cost?
Currently we are pricing a AI bot the same as a human – as they do the same work and need training like all of us to improve over time
How long is the training period?
Our goals is to launch an Bot with 95% accuracy, Bots can be launched at 80% accuracy – we need specifics from clients to get to 95% – this on average will take 3 months
How long does it take to create a bot?
Creating the Bot takes no time at all we can have the basics in place in 2 business days – the training takes the most time
How are they trained?
We use a mixture of tools, mainly we load dictionaries specific to a topic then we challenge the Bot by asking loads of questions and train till that 95% mark
What are some of the major challenges?
Predicting human behaviour
Providing a great experience, the mostly needs to understand the enquiry
What else can they do?
“Speak” multiples languages
Most things a human can do that is routine based