DEMO AGENT

Demo Agent — Pamela

Nitrobots.ai has created an online demo of our VacancyZero.ai guest agent for hotels and resorts. This is Pamela: she recommends and books stays by webchat, and calls guests back to change a booking.

Demo Guide: The AI Concierge (Book, Then Change by Phone)

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1. Demo Overview

The Scenario: You are a guest planning a trip to Japan. On a sample hotel booking site (Nihon Stay), you ask the AI concierge to recommend and book a hotel. Then you ask her to call you, and you change the booking by phone.

Objective: To show how one agent handles the whole guest journey across chat and voice: recommending, booking, changing a booking, answering in Japanese, and handing over to staff when it should.

2. Preparation

• Link: demo-booking-nine.vercel.app (the site opens in Japanese; tap EN at the top right for English)
• Phone: have your mobile handy for the call-back. You can also call Pamela directly on +61 480 018 344.
• Persona: imagine you're planning a trip for 4 adults, 3 nights in Hakone.
• Details: use made-up names and details. This is a demo site with sample hotels.

3. Step-by-Step Execution

Phase 1: Recommend and book (webchat)

1. Open the link and open the chat (bottom right).
2. Give the number of guests and your dates, e.g. "4 adults, 3 nights in Hakone from 12 December".
3. Ask: "Which hotel would suit us best?"
4. Book it in the chat.

What should happen: she recommends a hotel with a reason, confirms dates, guests and room, and gives you a booking confirmation.

Phase 2: Change the booking by phone

1. In the chat, tap Have Pamela call me and enter your mobile.
2. When she calls, ask to add one extra night to the booking you just made.

What should happen: she finds your booking, checks availability, confirms the new dates and sends an updated confirmation.

Phase 3: Test her range

• Japanese: ask about a hotel in Japanese, e.g. onsen, breakfast or check-in time. She should answer in Japanese and offer to book.
• Policy question: ask what happens if you cancel 5 days before arrival. She should explain the policy clearly and offer to cancel or change.
• Hand over: ask for something she shouldn't decide alone, such as a group of 25 or a special access request. She should say she'll pass you to the team, take your details and confirm someone will follow up.

4. Key "Magic Moments" to Highlight

• Chat to voice, one conversation: the call picks up the booking made in the chat.
• Bilingual: switches between English and Japanese naturally.
• Knows when to hand over: passes complex requests to staff instead of guessing.

5. Troubleshooting & Tips

• No call-back? Check the number you entered includes the country code (e.g. +61).
• Background noise: take the call somewhere quiet.
• Start again: refresh the page to start a new chat.