AI for Hotels & Resorts | 24/7 AI Booking Agent
AI for Hospitality · VacancyZero.aiThe guest who called at 11pm just booked the hotel that picked up.
In hospitality, the property that answers first wins the booking, but enquiries land after hours, mid check-in rush and from other time zones, when no one's free to pick up.
VacancyZero, the hospitality division of Nitrobots, gives you an AI agent that answers every call and message instantly, day or night, books the room on the spot, and hands the human moments to your team.
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Built for how hotels actually lose bookings
Guests still pick up the phone: to check availability, ask about parking or pets, change dates, or book tonight. Most of those calls come when your front desk is busiest or the office is closed. Every one that rings out is a booking for the property down the road, or a commission paid to a booking site on a guest who wanted to book with you directly.
Our AI agent takes the repetitive enquiry load off your front desk, answers in the guest's language at any hour, and makes sure no direct booking slips through after hours.
What your AI hospitality agent does
Automated 24/7 reception
Answers every call, web chat, Messenger and email instantly, including nights, weekends and the check-in rush.
Books rooms on the call
Checks live rates and availability in your property system, takes the booking and confirms it by SMS or email on the spot.
Knows your property
Rooms, rates, parking, pets, check-in times, dining, shuttles and local tips, learned from your website and FAQs, and answered the same way every time.
Multilingual guest service
Replies naturally in the guest's language (Japanese, Mandarin Chinese and Thai as well as English), so international guests book with you, not an OTA.
Missed-call and abandoned-enquiry recovery
Calls back missed calls and follows up "just looking" enquiries with a text or email, so interest turns into a confirmed stay.
Fills quiet nights
Runs outbound campaigns to past guests and local businesses (corporate, events, trades) to lift midweek and off-season occupancy.
Upsells and in-stay requests
Offers late checkout, breakfast, extra nights and upgrades at the right moment, and logs in-stay requests (towels, taxis, late checkout) for your team.
VIP and complex-call handover
Groups, weddings, complaints and VIP guests go straight to your staff with a three-line summary and full transcript, so no guest feels stuck with a bot.
Works with the software you already run
No rip-and-replace. Your AI agent is built to plug into your existing property and booking stack, with systems such as:
Cloudbeds · SiteMinder · RMS Cloud · Little Hotelier · Mews · Opera Cloud (OHIP) · Apaleo · Newbook · D-Edge · Mailchimp · Xero
Bookings taken by the AI land straight in the property system your team opens every morning. Payments stay on your booking engine; the AI never handles card details.
Honest by design
Our agents introduce themselves as AI from the first sentence. Every call is recorded, transcribed and outcome-tagged. Opt-outs are respected automatically, guest data stays yours and can be exported at any time, and a human always supervises the loop, so your brand is protected on every call.
Resources
Everything you need to know about VacancyZero, the hospitality division of Nitrobots, on one page. Download the guide below, or see the wider approach in our agentic SDR overview.
VacancyZero one-pager: AI for hotels & resorts
Features, benefits and how it works on one page.
VacancyZero explainer video
Coming soon.
See it answer a call this week
Tell us where your property loses the most bookings and we'll show you the AI agent handling exactly those calls, usually with something built before the call ends.
Book a 15-minute demo →Frequently Asked Questions
Find the answers here to your most pressing questions.
It answers every inbound call and message instantly, day or night, answers guest questions from your own property information, checks live availability, takes the booking and confirms it by SMS or email. Anything that needs a person (groups, complaints, VIPs) goes straight to your team with a summary.
Yes. There's no rip-and-replace. The agent connects to the system you already run (for example Cloudbeds, SiteMinder, RMS Cloud, Little Hotelier, Mews or Opera Cloud), and we scope the connection for your property during setup so bookings land straight in your calendar.
No. Our agents introduce themselves as AI from the first sentence. Every call is recorded, transcribed and outcome-tagged, opt-outs are respected automatically, and a human always supervises the loop.
No. It covers the hours and the overflow no roster can: overnight, weekends, public holidays, the check-in rush and other languages. Your team keeps the guest relationship and handles every moment that needs a person. We compare its cost with what it would take to staff the same hours, not with your current team.
They keep flowing into your property system as they do today. The agent's job is to win more of the guests who contact you directly, so you keep the margin instead of paying commission.
Yes. Your existing number can forward to the agent, or we can set up a new local number. Guests get an answer first time, every time.
Typically about two weeks for a first property, depending on access to your booking system.